teri lay

Nov 2020 - Present (Contract)|National Asset Manager                                                                                    APAC  Boutique Agency - managing diverse assets domestically and internationally for private entities to institutional clients.

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APAC (Asia Pacific Asset Corporation) provides quality asset management and advisory solutions for clients with industrial, commercial, and retail properties across Asia Pacific. APAC strives to be at the forefront of property management innovation with respect to technology and operational best practices. They incorporate exceptional service, extensive market knowledge and integrated technology to manage diverse property classes.

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Selected Key Responsibilities:

• Responsible for the management of a portfolio of assets for private entities and unlisted funds nationally.

• Reviewed budget reports to develop strategies and optimise the performance of the portfolio.

• Development of strategic asset and capability management plans, co-design delivery approach for required assets/capabilities (buy, build, managed solutions)

• Developed a performance framework to monitor and identify under performing assets and to prioritise sustainment spending across asset portfolios, i.e. maintenance vs decommission vs re-build

• Managed D.D. property acquisition process

• Management of DLP, contracts transition for new builds and new site launch requirements

• Managed a national team of 5 (3 PM, Lease Admin, Financial Admin) and reporting directly to the board

Selected Key Achievements:

• Created and implemented property and financial report process and documentation requirements

• Reviewed, recommended and implemented financial reporting (MRI) and facilities management (Urbanise) systems to improve business efficiency and streamline operational processes

• Responsible for the financial management and governance of capital projects totalling circa $100 M million CAPEX and OPEX spend across the portfolio

• Developed more robust month-end reporting processes and provided financial management training to all project managers to uplift their financial management capability

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Jan 2020 - July 2020|Head of Retail Projects - Capital Grand (Contract)                                                        CBRE  International Real Estate Agency - Project and Static Retail Leasing

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CBRE offers an integrated approach to retail leasing and management, specialising in providing bespoke, creative solutions to enhance and reposition unleased, unvalued, and underutilised retail assets. 

Selected Key Responsibilities:

• Managed diverse retail leasing portfolio for both institutional and unlisted funds

• Managed lease process end to end.

• Negotiated complex lease renewal processes

• Set the strategic direction of redevelopment opportunities

• Reasonable for key stakeholder management

Selected Key Achievements:

• Wrote the business plan for stakeholder investment request for the reposition and redevelopment of under performing assets

• Contributed to performance objectives for the clients' Centre, including net operating income, sales and the capitalised value

 

Aug 2018 - Nov 2019 |Senior Leasing Executive                                                                                            VICINITY    1.085 billion dollars super-regional shopping centre - 44,809 sqm GLA

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Emporium Melbourne, a seven-level City Centre located in the heart of Melbourne, is home to quality dining, one of the largest Australian designer precincts, more than 160 international and speciality stores, a flagship UNIQLO and FORTRESS MELBOURNE –  Australia's first E-Sports venue.

Selected Key Responsibilities:

• Responsible for tenancy mix matrix direction of the asset

• Managed complex lease repositioning and lease renewals of over 100 tenancies

• Prepare and deliver annual leasing and incentive budgets

• Engage with tenants to handle operational issues to maintain tenant satisfaction and retention as part of a complex repositioning of the different precincts in the Centre

Selected Key Achievements:

• Retail tenant mixing and strategy post-5-year anniversary of Emporium

• Responsible for ground floor & 1 strategy – International Luxury Precinct

• Responsible for level 2 strategy – Australian Designer Precinct

• Managed team of 2 – 1 leasing and 1 lease admin  

 

Jan 2017 - July 2018 |Head of Retail Projects - Capital Grand (Contract)                                       LK PROPERTY   800 million dollar mix use retail and residential development

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Capitol Grand - South Yarra's tallest building - was designed and built as a "six-star" residency with a two-story luxury retail shopping mall, offering its discerning resident the ultimate lifestyle experience.

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Selected Key Responsibilities:

• Retail tenant mixing and strategy

• Conducting and analysing market research and feasibility studies of new-to-market concepts

• Scouting of new-to-market international luxury brands

• Complex legal negotiations

Selected Key Achievements:

• Providing financial budget forecast for business case presentations at monthly Project Steering Committee meetings.

• Introduced a business case template to provide a process for review, approval and sign off prior to submission to the Project Steering Committee, resulting in a timely approval process and a greater level of governance

• Managed PCG meetings

• Secured David Jones premium food hall - second store in Melbourne

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July 2014 - Dec 2015 | Senior Project Leasing Manager - Robina Town Centre                                              QIC

161 million dollar redevelopment – fresh food, food hall and restaurant precinct

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Robina Town Centre is the second largest shopping centre on the Gold Coast, with over 400 retail outlets covering over 130,000 sqm in NLA. By implementing the theories of "third space and place-making" - as part of my business plan and repositioning strategy - the addition of a new fresh food hall will provide community, environmental, and financial benefits to the Centre for many years come.

Selected Key Responsibilities:

• Preparation of business plan and application of key concepts as recommended in the business plan

• Conducting and analysing market research and feasibility study of new-to-market concepts

• Scouting and scaling up of new-to-market retailers – of the leasing and incentive budget of the project branding, product line and shop design

• Management of project team 3 leasing exec and 1 RDM

Selected Key Achievements:

• Repositioning of the Centre through the creation and addition of a new fresh food hall precinct and new-to-market precincts

• Doubled the rental income projection through better utilisation of space and tenancy design

• Created community-driven concepts of paying forward where the public can contribute their loyalty discounts to Christmas hamper with their name on it to go to a charity family of need

 

April 2012 – June 2014 | Project Leasing Manager - Indooroopilly Shopping Centre                          EUREKA   450 million dollar redevelopment – luxury, international & national high-end fashion precinct; and high-end dining precinct  

                          

Playing a crucial role in the tenancy mix, design, relaunch and repositioning of the Indooroopilly Shopping Centre; through the successful addition of the International and Australian precinct, the relaunch of Indooroopilly Shopping Centre is now feasible. Indooroopilly Shopping Centre will be a unique shopping experience as there will be many first-to-market brands yet to be seen in Australia, let alone Brisbane.

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Selected Key Responsibilities:

• Responsible for the creation of the Luxury, International and Australian fashion precinct

• Accountable for the addition of high-end dining to the restaurant precinct

• Pre-launch planning of the fashion precinct

• Tenancy remixing of the Centre and relocation of existing tenants

• Prepare and deliver annual budgets and business plans providing an effective, collaborative framework for leasing, finance, marketing, and operations teams

• Management of project leasing teams of 4 leasing exec, 1 lease admin and 2 RDM

Selected Key Achievements:

• Repositioned Indooroopilly shopping centre as the 'Chadstone' of Brisbane

• Secured first to Australia - Luxury International brands such as Armani Collezioni, Brookes Brothers

• Secured first to Brisbane - Australia brands such as Manning Cartell

 

2009 – 2011 | Senior Leasing Manager                                                                                                          Chesterton International

International Real Estate Agency

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Colliers is a leading diversified professional service and investment management company. We work collaboratively to provide expert advice to real estate occupiers, owners and investors. For more than 25 years, our experience leadership with significant insider ownership has delivered compound annual investment returns of almost 20% for shareholders. My role was instrumental in the transformation of Edward St into a luxury precinct, bringing brand options that now firmly align Brisbane with Sydney and Melbourne. In addition to this, I was involved in the creation of Brisbane's first laneway dining precinct.

 

Selected Key Responsibilities:

• Oversaw client relations across the company to ensure customer satisfaction and retention.

• Facilitated all due diligence for properties transitioning in and out of the company's portfolio.

• Drove new business opportunities inclusive of appraisals.

• Managed 2 junior leasing executives and 1 leasing admin

Selected Key Achievements:

• Built and managed key relationships with International and National retailers

• Worked with high-end restaurants, café, and bars owners

• Facilitated in the addition of international luxury retailers along Edward St, Brisbane CBD

• Created the first laneway dining precinct

• Top income earner of the Brisbane retail department

 

2006 – 2009 | Senior Asset Manager                                                                                Chesterton International

International Real Estate Agency

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Chesterton International has provided property sales and leasing functionally for the last 20 years. Being part of a boutique company where the industrial, commercial and retail asset management department was in its infancy provided me with a unique opportunity to set the foundations of the company's objectives.  I was able to arrange deals through consistent hard work, perseverance with negotiation and the determination to succeed – qualities that I consider to be my strongest personal characteristics.

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Selected Key Responsibilities:

• Built and managed key relationships with National Commercial and Retail tenants

• Launched the retail property management capabilities to the market and was seen as a critical player in the retail property management landscape

• Managed portfolio of commercial, retail and industrial properties

Selected Key Achievements:

• Maintained excellent stakeholder relations.

• Assisted with acquisition of 3 mixed-use assets at a value of $50.5 million and providing an ROI of 96% within 3 years

• Leased $3,853,221 worth of rental and sold $15.250 million as a single asset (in a single year)

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2003 - 2006 | Asset Manager                                                      WRIGHT PROPERTY (now Cushman & Wakefield) International Real Estate Agency

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Although Wright Property had a successful industrial sale and leasing reputation, the asset management arm had not yet formed. As the sole asset manager, I was instrumental in creating a very fruitful and profitable property management business.

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Selected Key Responsibilities:

• Managed and controlled all parts of asset refurbishment and tenant end of lease obligations

• Built and managed financial models to value add to assets by increasing rental and asset value

• Provide asset and financial analysis to clients' top tier accounting firms

• Strategically marketed properties to minimise vacancy rates and maximise the value of investments.

• Arranged maintenance, repairs and review upon completion.

Selected Key Achievements:

• Retained 100% of management and, as a result, developed strong relationships and achieved new business to increase revenue for the company.

• Maintained excellent internal referral and buy in from team and management

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